• When can I contact customer service?

    If you have not yet ordered or received your card, please contact:

    Landline: 089 201901 93*

    Customer service: https://loverscard-faq.xpay.cards/hc/en-gb/requests/new

    Have you already received your card?

    Then please contact: Telephone Banking: 089 201901 94*

    Customer service: https://loverscard-faq.xpay.cards/hc/en-gb/requests/new

    Our support hours are: Monday - Friday 8 a.m. - 6 p.m.

    * Toll-free from national landlines. Additional charges may apply from abroad.

  • When are the booking times?

    PayCenter booking hours are weekdays (Monday to Friday) from 12 noon - 5 p.m. Incoming transfers are usually credited to the PayCenter account after 1-2 banking days. Outgoing transfers made before 3 p.m. will be credited on the same day. Transfers after 3 p.m. are made on the following business day. No bookings are made on weekends or on public holidays throughout Germany and in Bavaria.

  • Who or what is PayCenter?

    PayCenter is an e-money institution certified and regulated by the German Federal Financial Supervisory Authority (BaFin). Its headquarters are located in Freising, Germany, and it has a branch office in Stuttgart, Germany. PayCenter specializes in payment services with Debit Mastercard, online accounts and garnishment protection accounts.