• How do I change my transaction / card limits?

    In the Payment Portal (https://portal.xpay.cards) under "Settings -> Transaction limits", you can see all the limits for different transaction types and edit them. For all limits there is a prescribed maximum amount or a maximum number that cannot be exceeded.

  • Where can I find the PIN for my card?

    When you receive your initial card, you will find the PIN (without activation) in the Payment Portal (https://portal.xpay.cards), under the tab "My card -> Card view -> Show PIN". When a follow-up or replacement card is sent, proceed as follows: After you have confirmed receipt of your card in the Payment Portal, the PIN will be updated automatically. You will then find the new PIN under the tab "My card -> Card view -> Show PIN".