Banking portal: 
Online area

  • How can I object to a direct debit?

    In the online area ( under the tab "Account functions -> Direct debits", you will find all direct debits received. There it is possible to object to individual direct debits. Direct debits can be recalled for up to 8 weeks. It is also possible to deactivate the direct...

  • I have forgotten my password - what can I do?

    If you have forgotten your password, you can reset your password via the stored security question. After the first failed login attempt, you will see the "Reset password" button. If you have not yet saved a security question for your account, please contact our customer support. Please use the co...

  • Why did my SMS not arrive?

    Several factors can be the reason that your SMS did not arrive. First of all, you should check your connection, you may have to ask your provider if there are connection problems here. Additionally, you can try to restart your cell phone.

  • How do I execute a bank transfer?

    In your banking portal (, you will find the transfer function under the menu item "Account functions".

  • Why do I have to enter a TAN every time I log in, or why is authentication required in the online area?

    Entering a TAN when logging in is for your security. In general, you will always be prompted to enter a TAN when you want to log in with a device that is still unknown. In the following cases, you will be prompted (again) to enter a TAN when logging in: 1. you are using a new device Each devi...

  • An incorrect transfer was made to my account by mistake - what can I do?

    The client must submit a request for re-transfer to his bank. When this request is delivered to us by his bank, we will transfer the amount back to the client with your permission.

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