• How can I buy the "LoversCard“ Debit Mastercard®?

    You can order the "LoversCard“ Debit Mastercard® directly online (

  • How much does the "LoversCard“ Debit Mastercard® cost?

    The "LoversCard“ Debit Mastercard® costs € 49.90 per month, the costs will be due annually in advance. There is no charge for issuing the card. LOVERSCARD: Annual fee: € 598.80 Monthly price: € 0.00

  • What is the difference between a regular credit card and the "LoversCard“ Debit Mastercard®?

    The "LoversCard“ Debit Mastercard® is a debit card and differs from a regular credit card in that it is based on the credit or drawing limit of the checking account. In contrast to a regular credit card, the transactions are therefore not billed collectively, but debited directly from the checkin...

  • What are the advantages of the "LoversCard“ Debit Mastercard®?

    After activating, setting up and topping up the checking account, you can use your "LoversCard“ Debit Mastercard® in accordance with Mastercard® regulations wherever Mastercard® is accepted - whether for online shopping, on site in stores or even at ATMs. It is not possible to put your ‘‘LoversCa...

  • What is the "LoversCard“ Debit Mastercard®?

    The "LoversCard“ card from "Die Kunden GmbH" is a Debit Mastercard®. To process your transactions, the card must be linked to a current account. Therefore, when you purchase a "LoversCard“ Debit Mastercard®, you receive a free checking account (on a credit basis) with it. You can use your card t...

  • How can I activate my "LoversCard“ Debit Mastercard®?

    In addition to the physical card, you will receive an activation code with the letter, which you can use to activate the "LoversCard“ Debit Mastercard® in the banking portal ( under the menu item "Notifications -> Activate card".

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  • When can I cancel?

    There is a cancellation period of one month. The effective date for your cancellation is the date of your order. For example, if the card was ordered on the 15th of a month, the cancellation is also effective on the 15th of the month.

  • When is the first yearly fee due?

    The yearly fee will be charged for the first time in the order process of the card. After one year, the new yearly fee will be due at the exact date of purchase of the year before. This amount will be charged on your ''LoversCard''.

  • Change of name or address

    You can change your address at any time in the "Card Program" Banking Portal (Card Website Banking). To change or update your name, please contact our customer support. To do so, please use the contact form under

  • Replacement card

    A replacement card is necessary in the following cases: • Your name has changed • Your card is damaged • Your card cannot be found • Your card has been stolen You can apply for a replacement card in the banking portal under the menu item "My card - Replacement card". When you apply for a replacem...

  • Cancellation

    You can terminate your contract at any time in the banking portal under "Settings -> Cancel account".

  • My "LoversCard“ Debit Mastercard® has not arrived

    Normally, you will have your new "LoversCard“ Debit Mastercard® in your mailbox within three working days after sending the order form. If this is not the case - there is no need to worry. Sometimes the postal delivery cannot be completed and accordingly it takes some time for the letter to reach...

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