Normally, you will have your new "LoversCard“ Debit Mastercard® in your mailbox within three working days after sending the order form. If this is not the case - there is no need to worry. Sometimes the postal delivery cannot be completed and accordingly it takes some time for the letter to reach us again. Please contact our customer support. Please use the contact form under https://loverscard-faq.xpay.cards/hc/en-gb/requests/new.