A replacement card is necessary in the following cases: • Your name has changed • Your card is damaged • Your card cannot be found • Your card has been stolen You can apply for a replacement card in the Payment Portal under the menu item "My card - Replacement card". When you apply for a replacement card, your current card will be irrevocably blocked. After receiving the replacement card Once you have received your replacement card, you can activate it normally in your "Card program" Payment Portal. You can find the costs for the replacement card in the fee table (www.loverscard.xpay.cards/de/fees).